Delete your account

You can delete your BookCloud account and all its data yourself, in the app or in your browser. If you can no longer sign in, we can do it for you by email. Deletion is permanent.

Delete it in the app

Open the parent area (behind the parent PIN), go to Account, and scroll to the Delete account button in the red “danger” block at the bottom of the screen. If your app is in another language, the labels are translated, but the red block sits in the same place.

You'll first see how many child profiles, reading sessions, achievements, and favourites will be removed. To confirm, you enter your password and type your email address. Nothing is deleted until you do.

If you no longer have the app installed

You don't need to reinstall it. Sign in at reader.bookcloud.app in any browser and follow the same steps.

Forgotten your password? Use Forgot password on the sign-in screen. Forgotten the parent PIN? You can reset it with your account password.

If you can't sign in at all

Email us at [email protected] from the address on the account, and ask us to delete it. To make sure a deletion request really comes from the account holder, we may ask you to confirm a few details before we delete anything. We reply and act within 30 days.

What gets deleted

Your account, all child profiles, reading history, favourites, and achievements. These are removed from our active database immediately, and from backups within 30 days. Deletion is irreversible — the account is deleted, not frozen or suspended.

What we keep, and for how long

Analytics events already sent to PostHog age out at 12 months, and authentication and crash logs at 90 days. To have analytics events deleted sooner, email [email protected].

Want to remove just one child?

You don't have to delete the whole account. In the parent area, go to Children to remove a single child profile and its reading history while keeping your account.

Questions

Email us at [email protected].

Last updated: 24 July 2026